Commonly Asked Questions


Do I need a single tap filter for my kitchen, or is a whole house filter better?

This depends on what you are looking to achieve from filtering your water. An under-bench or benchtop system installed at the kitchen faucet is a very affordable way of removing contaminants such as chlorine, heavy metals or fluoride from your most direct source of water for drinking and cooking. The positives here are not just affordability, but also the fact that it is very easy to install and for the handy DIY’er, can usually be installed without a plumber in 15 – 30 minutes. The downsides could be that with a heavier use, the filters would not last as long and would need to be replaced more often. Usually between 6 and 12 months. This can add cost in the long run for those individuals or families who consume a lot of water.

A whole house system has numerous added benefits. As well as filtering the direct source of water in the kitchen, it can also filter the water for the whole house. This means bathing and the showering is done in clean, un-contaminated water – fantastic for those with mild skin irritations and your precious little ones. Every tap in the house is supplied with top quality drinking water. No more running down to the kitchen in the middle of the night to fill your glass! Laundry can be softer and less harsh. Even veggie patches can benefit from clean, fresh water. Whole house filters have the option of coming with a softener which can alleviate some of the harshness of ‘hard water’. While it will not remove things such as silica, ion exchange is scientifically proven to help soften water. The benefits go on and on. The top quality NSF approved filters that come with our units are larger and generally last longer than a single under bench filter meaning longer – term savings.

Will the filter affect my water pressure?

Our under-bench units come with a separate ‘tap’ and are plumbed into the pipe under the sink with a 6mm pipe. This means that the there is no difference in pressure on your kitchen tap itself.

With our whole house units it really does depend on what the pressure is currently like. An average town supply home will usually produce around 400-500kpa in pressure and sometimes up and over 750kpa. With a whole house unit added, this should pose no significant change to the water pressure in the home. If your home is producing around 300kpa then it is possible that you could notice a more noticeable difference in the water pressure. Like with most homes – if you are running the sink, dishwasher, laundry and a shower or two at the same time, then there is going to be some fluctuation in pressure! But as a general rule, if the pressure is OK now, it should be fine with a filter – if it is low now, then it could be impacted further.

What do water filters remove?

Or more to the point – What would you like removed? Our town supply filters will effectively remove things such as chlorine, pesticides, herbicides; heavy metals such as zinc, copper, cadmium and nickel. Our UV filters can remove bacteria and provide safe water for drinking and use on rural and tank water properties. Specialist filters to soften the water and remove nitrates can also be supplied if you have a specific need – if you have a specialist requirement, please send us an email outlining what you require and we can quote for you. If we cannot help you – we can generally point you in the direction of someone else who can

Do your filters remove fluoride?

The common question we are presented with. Fluoride removal is very difficult and requires special treatment. This is not possible on our whole house systems, however we do have fluoride removal systems which operate as an underbench system on your kitchen tap. What we generally recommend in this case for full coverage is an under bench for the fluoride and a whole house filter system to take care of the rest.

What kind of ongoing costs are associated?

It does really come down to how much water you use – how many people in the house using the water can be a good indicator. For a family of 5 we would usually say an under bench filter be changed every 9-12 months. A whole house filter about 12-18 months and a UV filter annually (our UV units come with a digital display indicating filter life). Prices can range depending on which filters you use, but an under bench would be about $80, a whole house about $150 and a UV about $200. Please see our filter change page for exact pricing on the unit you select,

Can I change the filters myself?

If you don’t mind popping on a pair of gloves and getting your hands a bit wet, then there is no reason you cannot change the filters yourself. It’s usually just a case of turning off the water, unscrewing the housing and swapping out the filters. Most people can change the filters in about 15 – 30 minutes with little hassle and save themselves the cost of a plumber. But as we always say – ‘when it doubt, get a professional out!’

What about installation?

Installation of our units is done independently and can be done through a plumber of your choice. A whole house unit installed at the mains normally costs between $250 – $400. A bench top filter can usually be installed for about $80 – $100 if you don’t feel like doing it yourself. Customers have found it much easier to arrange installation themselves due to locality and this also reflects our competitive unit pricing. If you need any help with this, we do also have a network of recommended plumbers who we work with across the country and who provide our customers very competitive pricing so if you need advice on installers please feel free to contact us and we can point you in the right direction..

Shipping & Delivery

We take customer service very seriously and do our best to make sure you get your goods as fast as possible.

Our team process orders between Monday and Friday. Orders are normally dispatched within 24-48 hours of ordering and shipped the next working day after processing. Orders take between 3-5 working days to be delivered. Please allow an additional day if you live rurally. Please note that we do not ship on weekends.


If you have any questions or comments, please feel free to contact us. Thanks!!